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CRM Integration

CRM Integration
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CRM Integration

Organizations today use different systems to access information to make informed decisions. Multiple systems including CRM Software, ERP, Core Banking Systems and other front and back office systems form the system infrastructure of a company. To gain complete insight into department and process performance it is critical to have integration of these systems. Integration ensures requisite information is available in respective systems which then provides a complete 360 degree view of a process or a department.

CRM integration with back office systems such as ERP provides front office teams vital customer insights including credit history, order status, AMC information and warranties. Similarly back office teams get information critical to process and ship orders, key contacts and avoid any duplication or error in processing requests.

Virtuos Solutions provide CRM integration services assisting companies to integrate business applications with their CRM software across divisions of sales, marketing, customer service, financial accounting, operations, inventory and manufacturing. Our group of elite consultants work with different process teams to identify integration requirements and touch points and use functions including web services, API's and other utilities to ensure information is available real time to make accurate decisions.

As CRM specialists and with implementation of some of the leading CRM solutions meant for different industries our consultants have been exposed to various applications thus, they bring to the table necessary expertise required to integrate such applications.

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