CRMdomain.com
Seach Left
Phone+91 124 _4985500 / 508

Social Web Experience

Social Web Experience
You are here: Home / Products /Oracle RightNow CX / Social Web Experience CRMDomain on Facebook CRMDomain on Twitter CRMDomain on LinkedIn CRMDomain RSS FeedsDecrease Font Size Increase Font Size Print Newsletter Signup Share

Social Web Experience

Connect With Your Customers

Oracle RightNow Social Experience endows you with the ability and ease to connect to your customers such that their loyalty towards your brand can be leveraged to achieve business goals.

Business Challenges

  • The spectrum of customer relationship has changed with the increased usage of social web
  • Increased control and influence of consumers on your brand
  • For delivering customer satisfaction, it is important to have immaculate customer experience
  • Criticism on the social web portals can lead to PR problems

Solution

Oracle RightNow Social Experience follows a bifurcated approach towards the social web. Firstly, social CRM helps you to monitor and respond quickly to the conversations on your social media platforms like Twitter, YouTube and Facebook fan page. Secondly, you can seamlessly integrate social media with your brand strategy using Oracle RightNow communities. Both the approaches together engage you in genuine conversations with your consumers, and build loyalty and customer satisfaction which helps further to achieve your business goals. Integrate social media monitoring tools, support communities and innovation communities for a complete Social CRM experience.

 

Integrate Social CRM module with core CRM capabilities

For delivering smooth customer experience, Oracle RightNow integrates social media monitoring tools with the solutions on online community.

  • Support Communities - Oracle RightNow Support Community enables you to build a thriving support network around your brand, connecting consumers, partners and employees to share their experiences and resolve issues faster and at a lower cost. Know More...
  • Innovation Communities - Give your customers a forum to share and collaborate, and they will respond enthusiastically with insights and ideas. Know More...
  • Cloud Monitoring - Make it easy for your support agents to participate in the social web, turning relevant conversations into opportunities for brand. Know More...
  • Oracle RightNow CX for Facebook - Oracle RightNow CX for Facebook enables a truly differentiating Facebook experience — one that increases your credibility and customer loyalty by delivering on your brand promise through support and engagement. Know More...

Get in Touch

Captcha
CRMDomain - A division of Virtuos Solutions offering world's leading CRM Software solutions
in India and International markets

© 2011 Virtuos Corporation and its subsidiaries in Europe and APAC. All rights reserved.