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Customer Feedback

Customer Feedback
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Customer Feedback

Listen And Act On The Voice Of Your Customer

To retain the loyalty of customers, it is important to deliver superior customer experience and RightNow Feedback can help you in capturing the voice of customers throughout the web, social and contact center at every stage.

Business Challenges

  • Flooding of customer inbox with emails and surveys from various departments
  • Increased costs and reduced efficiency of contrasting and cumbersome survey solutions
  • Ambiguous insight due to out-of-date data results
  • Slow and inaccurate routing of customer feedback
  • Since the feedbacks are not collated properly, actionable insights are missing

Solution

RightNow's feedback management solution gives your agents the ability to combine and respond to the customer feedbacks on all the channels — web, chat, voice, social, and email. This allows you to deliver great customer experience and proactively drive on the new sales opportunities.

 

Enterprise Feedback Management Solution

Dealing with contrasting and ungainly survey solutions throughout the organization increases costs and reduces efficiency. It is easy to measure and share the insights of customer experience across your organization using RightNow's enterprise feedback management software. Automatized business workflow helps you in responding to customer feedbacks proactively and closes the feedback immediately after the issue is resolved.

  • Quick and escalated responses due to organized workflow
  • Based on the feedback, robust customer segmentation is done
  • Opinions and concerns are tracked as topics are monitored
  • For easy understanding of trends, graphical reports are available
  • For quick resolution of customer issues, real time survey responses are used
  • RightNow Knowledge Foundation is used for capturing all feedback interactions
  • It is completely integrated throughout the RightNow CX solution
  • It imbues knowledge through the CX solution and provides integration as it is built on RightNow CX Cloud Platform

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