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Customer Case Management

Customer Case Management
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Customer Case Management

Case Management tool of Maximizer enable customer service executives to track customer issues, manage and resolve them in the most optimum manner. Cases are tracked depending on multiple values including 'case types' of technical support, billing and returns. Cases get tagged to customer information which provides a complete view in a central system.

Benefits of customer case management:

  • Create trouble tickets complete with details you can track and search on, including case number, queue, product, category, assignment and more
  • Use automatic notifications to escalate cases to the appropriate person on your team and notify them with automatic email alerts
  • Monitor and respond to ensure every issue is resolved so customer satisfaction remains high
  • Set up automatic notifications for overdue cases and other critical incidents using Workflow Automation
  • Create cases automatically from an incoming email to a trouble ticket and assign it to the appropriate person
  • Visualize cases entered, resolved, and abandoned with the Customer Service Dashboard, or on your mobile smartphone, and drill-down for deeper analysis
  • Benefit from over 175 standard reports including case assignment, monitoring, billing, plus case category and product analysis. Visualize staff case workloads and analyze to maximize customer satisfaction

Workflow Automation powered by KnowledgeSync is an add-on product with additional fees.

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