CRMdomain.com
Seach Left
Phone+91 124 _4985500 / 508

Creating a Knowledge Base

Creating a Knowledge Base
You are here: Home / Products /Maximizer /Maximizer Features /Case Management / Creating a Knowledge Base CRMDomain on Facebook CRMDomain on Twitter CRMDomain on LinkedIn CRMDomain RSS FeedsDecrease Font Size Increase Font Size Print Newsletter Signup Share

Creating a Knowledge Base

The Knowledge Base is a central repository knowledge base assists agents to resolve customer issues faster and keeps customer satisfaction high. Staff can create knowledge base articles and upload in Maximizer CRM while customers and partners can access the same via the customer and partner portals. The Knowledge Base allows faster access to information and makes the customer support accurate and consistent and enables agents to timely answer queries to the frequently answered questions.

Benefits of creating a knowledge base:

  • Reduce inbound calls by empowering partners and customers to help themselves, minimizing your team's workload
  • Reduce the time required to resolve service cases and trouble tickets
  • Avoid duplicating effort by arming your reps with access to updated, detailed product information in the Knowledge Base
  • Answer customer issues in a single click with fast keyword searching
  • Share successful incident resolutions and product-specific details with other reps
  • Improve customer satisfaction with faster time-to-resolution

Knowledge Base is included with Maximizer CRM Enterprise Edition and is available as an add-on with Maximizer CRM Group Editions.

Get in Touch

Captcha
CRMDomain - A division of Virtuos Solutions offering world's leading CRM Software solutions
in India and International markets

© 2011 Virtuos Corporation and its subsidiaries in Europe and APAC. All rights reserved.