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Creating a Knowledge Base

Creating a Knowledge Base
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Creating a Knowledge Base

The Knowledge Base is a central repository knowledge base assists agents to resolve customer issues faster and keeps customer satisfaction high. Staff can create knowledge base articles and upload in Maximizer CRM while customers and partners can access the same via the customer and partner portals. The Knowledge Base allows faster access to information and makes the customer support accurate and consistent and enables agents to timely answer queries to the frequently answered questions.

Benefits of creating a knowledge base:

  • Reduce inbound calls by empowering partners and customers to help themselves, minimizing your team's workload
  • Reduce the time required to resolve service cases and trouble tickets
  • Avoid duplicating effort by arming your reps with access to updated, detailed product information in the Knowledge Base
  • Answer customer issues in a single click with fast keyword searching
  • Share successful incident resolutions and product-specific details with other reps
  • Improve customer satisfaction with faster time-to-resolution

Knowledge Base is included with Maximizer CRM Enterprise Edition and is available as an add-on with Maximizer CRM Group Editions.

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