KANA — the World leader in Multichannel Customer Service Solutions. Built on open standards for a high degree of adaptability and integration, KANA solutions intelligently automate the processes needed to successfully serve your customers, so that you can deliver high value service at dramatically lower cost.
KANA provides an integrated solution which enables organizations to deliver consistent, managed service across all channels, including email, chat, call centres, and Web self-service, ensuring a consistent service experience regardless of how customers choose to communicate.
Kana Solution Stack
KANA customer service solutions for email and eservice continue to lead the industry and are described by Forrester as the right fit for multi-channel contact centers wanting a single suite for all channels. KANA customers have realized exceptional ROI with KANA email and eservice applications, decreasing service costs by 50%, achieving a 96% first call resolution rate and increasing cross-selling success by 14%.
Kana Response for Email Management
The recognized leader in high volume email response management, KANA Response delivers powerful rules-based automation that dramatically improves agent productivity, increases response consistency and scales to manage exponential growth in email volume. Read More...
Kana Response Live for Chat and Collaboration Management
Intelligent routing, pre-formatted replies and real-time queue monitoring enable contact centers to improve speed-to-resolution for live collaboration escalations. Read More...